Story
New Relic
ExpediaNew Relic Supports Incident Management at Expedia
Expedia, a consumer discretionary organization in the United States, uses New Relic APM from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic APM is the governed place on-call rotations use for incident management |
Story
Expedia grew on-call response faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out New Relic APM put incident management on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Expedia keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
