Story
New Relic
National GridNational Grid Uses Pixie for Log Investigation
National Grid, a utilities organization in the United Kingdom, uses Pixie from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Pixie is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Inside National Grid, incident response used to depend on whoever still had the latest file. That pattern is common in utilities groups working out of the United Kingdom. On-call engineers needed a system that would still make sense after the original project team moved on.
National Grid uses Pixie from New Relic as the working layer for log investigation. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What National Grid gets from New Relic is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
