Story
New Relic
MessageBirdMessageBird Brings Log Investigation onto New Relic
MessageBird, an information technology organization in the Netherlands, uses Pixie from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Incident response stays visible to adjacent teams through Pixie |
| Capability | On-call engineers work from the same Pixie record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
Story
Information Technology work at MessageBird spans more than one site, even when headquarters sits in the Netherlands. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
New Relic (Pixie) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. MessageBird uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
