Story
New Relic
lululemon athleticalululemon athletica Adopts New Relic for Incident Management
lululemon athletica, a consumer discretionary organization in Canada, uses NRQL from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Inside lululemon athletica, incident management used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of Canada. On-call rotations needed a system that would still make sense after the original project team moved on.
lululemon athletica uses NRQL from New Relic as the working layer for on-call response. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What lululemon athletica gets from New Relic is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
