Story
New Relic
IHIIHI Standardizes On-call Response on New Relic
IHI, an industrials organization in Japan, uses New Relic IAST from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic IAST is the governed place on-call rotations use for incident management |
Story
IHI is based in Japan and runs industrials operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on New Relic, with New Relic IAST as the product on-call rotations actually open. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. For IHI, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
