Story
New Relic
Procter and GambleHow Procter and Gamble Runs Incident Response on New Relic IAST
Procter and Gamble, a consumer staples organization in the United States, uses New Relic IAST from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same New Relic IAST record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
Consumer Staples work at Procter and Gamble spans more than one site, even when headquarters sits in the United States. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
New Relic (New Relic IAST) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Procter and Gamble uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
