Story
New Relic
GE HealthcareHow GE Healthcare Runs Incident Response on New Relic IAST
GE Healthcare, a health care organization in the United States, uses New Relic IAST from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
GE Healthcare is based in the United States and runs health care operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on New Relic, with New Relic IAST as the product on-call engineers actually open. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. For GE Healthcare, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
