Story
Netskope
duHow du Runs Identity Operations on Next Gen SWG
du, a communication services organization in the United Arab Emirates, uses Next Gen SWG from Netskope to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Next Gen SWG is the governed place IAM and helpdesk use for identity operations |
| Capability | New joiners can see how identity operations actually runs |
Story
Communication Services work at du spans more than one site, even when headquarters sits in the United Arab Emirates. Access control was splitting across regional habits. IAM and helpdesk asked for a shared way to run identity operations without freezing local judgment.
Netskope (Next Gen SWG) is what they standardized on. Netskope provides security service edge products that inspect cloud and web traffic for data protection and threat defense. du uses it as the system of record for access control, with IAM and helpdesk as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
