Story
New Relic
Black and VeatchHow Black and Veatch Runs Incident Management on New Relic IAST
Black and Veatch, an industrials organization in the United States, uses New Relic IAST from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic IAST is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Industrials work at Black and Veatch spans more than one site, even when headquarters sits in the United States. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
New Relic (New Relic IAST) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Black and Veatch uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
