Story
Google Cloud
Alibaba GroupGoogle Cloud at Alibaba Group: Resilience
Alibaba Group, a consumer discretionary organization in China, uses Looker from Google Cloud to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Capability | SRE and operations work from the same Looker record for backup and failover |
| Capability | Backup and failover can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for backup and failover |
Story
Alibaba Group grew backup and failover faster than the local tools around it. From China, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. SRE and operations were the ones stitching the picture together by hand.
Rolling out Looker put reliability engineering on Google Cloud. Google Cloud provides infrastructure, analytics, and AI services, including BigQuery and Vertex AI, for data-heavy and machine learning workloads. Alibaba Group keeps the product in the path where work already happens, so SRE and operations do not context-switch into a graveyard system used only for audits.
The visible result is steadier reliability engineering. Backup and failover is easier to inspect, and adjacent groups can join SRE and operations without a guided tour of someone's desktop.
