Story
New Relic
Fireworks AIFireworks AI Runs Incident Management with New Relic
Fireworks AI, an information technology organization in the United States, uses New Relic AI from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | New Relic AI is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Fireworks AI grew on-call response faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out New Relic AI put incident management on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Fireworks AI keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
