Story
New Relic
FigmaFigma Extends NRQL Across Production Support
Figma, an information technology organization in the United States, uses NRQL from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through NRQL |
| Capability | SREs and developers work from the same NRQL record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Inside Figma, production support used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
Figma uses NRQL from New Relic as the working layer for application health. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Figma gets from New Relic is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
