Story
New Relic
Evergreen MarineEvergreen Marine Modernizes Application Health with New Relic
Evergreen Marine, an industrials organization in Taiwan, uses New Relic APM from New Relic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through New Relic APM |
| Capability | SREs and developers work from the same New Relic APM record for application health |
Story
Evergreen Marine grew application health faster than the local tools around it. From Taiwan, industrials teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out New Relic APM put production support on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Evergreen Marine keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
