Story
New Relic@
Baxter International
Baxter International Modernizes On-call Response with New Relic
Baxter International, a health care organization in the United States, uses New Relic APM from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Baxter International grew on-call response faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out New Relic APM put incident management on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Baxter International keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
