Story
New Relic
BAMBAM Extends NRQL Across Incident Response
BAM, an industrials organization in the Netherlands, uses NRQL from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through NRQL |
Story
BAM did not need another dashboard that nobody opened. It needed incident response to move. In the Netherlands, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
NRQL from New Relic is now in that path. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
BAM can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
