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Solution

Twilio

All Twilio customer value stories (93)

Energy
Saudi Arabia

Twilio@Saudi Aramco

When support tickets outgrew homegrown tracking, Saudi Aramco brought in Twilio.

Health Care
United States

Twilio@Seagen

Shared Twilio Flex workspaces help Seagen keep customer support honest across teams.

Consumer Discretionary
Japan

Twilio@Sega Sammy

Shared Twilio Voice workspaces help Sega Sammy keep customer support honest across teams.

Materials
United States

Twilio@Sherwin-Williams

In the United States, Sherwin-Williams relies on Twilio for omnichannel service.

Health Care
Switzerland

Twilio@Sonova

Health Care teams at Sonova treat Twilio as the working layer for omnichannel service.

Financials
United Kingdom

Twilio@Starling Bank

Twilio is how Starling Bank keeps support tickets visible to people who have to act on it.

Information Technology
United States

Twilio@Talend

Shared Twilio Segment workspaces help Talend keep customer support honest across teams.

Information Technology
United States

Twilio@Toast

Twilio is how Toast keeps support tickets visible to people who have to act on it.

Information Technology
United States

Twilio@Trimble

Information Technology teams at Trimble treat Twilio as the working layer for omnichannel service.

Information Technology
United States

Twilio@Unity Software

A Twilio Voice rollout at Unity Software took product communications out of inboxes and into a named queue.

Materials
Brazil

Twilio@Vale

When support tickets outgrew homegrown tracking, Vale brought in Twilio.

Real Estate
United States

Twilio@Ventas

Teams at Ventas moved contact center routing onto Twilio after local tools started to collide.

Health Care
United States

Twilio@Vertex Pharmaceuticals

Twilio Flex sits in the daily path at Vertex Pharmaceuticals, especially for product and growth teams.

Consumer Discretionary
United States

Twilio@Viking Cruises

When support tickets outgrew homegrown tracking, Viking Cruises brought in Twilio.

Communication Services
France

Twilio@Vivendi

Twilio Messaging sits in the daily path at Vivendi, especially for product and growth teams.

Real Estate
United States

Twilio@Vornado Realty Trust

SendGrid became the place Vornado Realty Trust uses to send transactional messages from the same stack the product already uses.

Consumer Discretionary
United States

Twilio@Warby Parker

Twilio Flex sits in the daily path at Warby Parker, especially for product and growth teams.

Information Technology
Finland

Twilio@Wolt

Wolt folded Twilio Flex into product communications so product and growth teams share one view of customer messaging.

Energy
United Kingdom

Twilio@Wood

Twilio Messaging became the place Wood uses to send transactional messages from the same stack the product already uses.

Energy
United States

Twilio@World Fuel Services

Twilio Messaging sits in the daily path at World Fuel Services, especially for product and growth teams.

Consumer Discretionary
Spain

Twilio@Zara

Zara standardized support tickets on Twilio instead of keeping parallel copies.

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