Solution

Twilio
All Twilio customer value stories (93)
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Saudi Aramco
When support tickets outgrew homegrown tracking, Saudi Aramco brought in Twilio.
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Seagen
Shared Twilio Flex workspaces help Seagen keep customer support honest across teams.
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Sega Sammy
Shared Twilio Voice workspaces help Sega Sammy keep customer support honest across teams.
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Sherwin-Williams
In the United States, Sherwin-Williams relies on Twilio for omnichannel service.
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Sonova
Health Care teams at Sonova treat Twilio as the working layer for omnichannel service.
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Starling Bank
Twilio is how Starling Bank keeps support tickets visible to people who have to act on it.
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Talend
Shared Twilio Segment workspaces help Talend keep customer support honest across teams.
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Toast
Twilio is how Toast keeps support tickets visible to people who have to act on it.
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Trimble
Information Technology teams at Trimble treat Twilio as the working layer for omnichannel service.
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Unity Software
A Twilio Voice rollout at Unity Software took product communications out of inboxes and into a named queue.
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Vale
When support tickets outgrew homegrown tracking, Vale brought in Twilio.
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Ventas
Teams at Ventas moved contact center routing onto Twilio after local tools started to collide.
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Vertex Pharmaceuticals
Twilio Flex sits in the daily path at Vertex Pharmaceuticals, especially for product and growth teams.
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Viking Cruises
When support tickets outgrew homegrown tracking, Viking Cruises brought in Twilio.
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Vivendi
Twilio Messaging sits in the daily path at Vivendi, especially for product and growth teams.
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Vornado Realty Trust
SendGrid became the place Vornado Realty Trust uses to send transactional messages from the same stack the product already uses.
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Warby Parker
Twilio Flex sits in the daily path at Warby Parker, especially for product and growth teams.
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Wolt
Wolt folded Twilio Flex into product communications so product and growth teams share one view of customer messaging.
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Wood
Twilio Messaging became the place Wood uses to send transactional messages from the same stack the product already uses.
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World Fuel Services
Twilio Messaging sits in the daily path at World Fuel Services, especially for product and growth teams.
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Zara
Zara standardized support tickets on Twilio instead of keeping parallel copies.