Story
Zendesk
Goldman SachsZendesk at Goldman Sachs: Customer Messaging
Goldman Sachs, a financials organization in the United States, uses Zendesk AI from Zendesk to support product communications for product and growth teams.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for customer messaging |
| Capability | Product communications stays visible to adjacent teams through Zendesk AI |
| Capability | Product and growth teams work from the same Zendesk AI record for customer messaging |
Story
Goldman Sachs did not need another dashboard that nobody opened. It needed product communications to move. In the United States, product and growth teams already knew where customer messaging went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Zendesk AI from Zendesk is now in that path. Zendesk provides customer service software for ticketing, messaging, and knowledge used by support organizations. The company treats it as production tooling for product communications, which is why product and growth teams live in it rather than exporting from it once a quarter.
Goldman Sachs can show how customer messaging is handled today. That is the value: a repeatable way to run product communications on software the rest of the industry already recognizes.
