Story
Grafana Labs
YokogawaYokogawa Extends Tempo Across Incident Response
Yokogawa, an industrials organization in Japan, uses Tempo from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Tempo is the governed place on-call engineers use for incident response |
Story
Inside Yokogawa, incident response used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of Japan. On-call engineers needed a system that would still make sense after the original project team moved on.
Yokogawa uses Tempo from Grafana Labs as the working layer for log investigation. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Yokogawa gets from Grafana Labs is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
