Story
Grafana Labs
AccorGrafana Labs at Accor: Log Investigation
Accor, a consumer discretionary organization in France, uses Mimir from Grafana Labs to support incident response for on-call engineers.
Teams at Accor moved log investigation onto Grafana Labs after local tools started to collide.
“In France, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
Accor did not need another dashboard that nobody opened. It needed incident response to move. In France, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Mimir from Grafana Labs is now in that path. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
Accor can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
