Story
Datadog
WebexWebex Extends Security Monitoring Across Incident Management
Webex, an information technology organization in the United States, uses Security Monitoring from Datadog to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Security Monitoring is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Webex did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Security Monitoring from Datadog is now in that path. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Webex can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
