Story
UiPath@
Universal Health Services
UiPath Supports Shared Services at Universal Health Services
Universal Health Services, a health care organization in the United States, uses UiPath Platform from UiPath to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | UiPath Platform is the governed place HR, facilities, and finance ops use for shared services |
Story
Universal Health Services grew employee requests faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out UiPath Platform put shared services on UiPath. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Universal Health Services keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
