Story
UiPath
AB InBevAB InBev Brings IT Service Requests onto UiPath
AB InBev, a consumer staples organization in Belgium, uses Document Understanding from UiPath to support IT service management for IT and employees.
AB InBev standardized IT service requests on UiPath instead of keeping parallel copies.
“Inside AB InBev, IT service management used to depend on whoever still had the latest file.”
“IT and employees needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Risk and compliance | Document Understanding is the governed place IT and employees use for IT service management |
| Capability | New joiners can see how IT service management actually runs |
Story
Inside AB InBev, IT service management used to depend on whoever still had the latest file. That pattern is common in consumer staples groups working out of Belgium. IT and employees needed a system that would still make sense after the original project team moved on.
AB InBev uses Document Understanding from UiPath as the working layer for IT service requests. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. The practical change is simple: IT service management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What AB InBev gets from UiPath is a durable place to run IT service management and a way for IT and employees to see the same IT service requests at the same time.
