Story
UiPathUiPath Supports IT Service Management at ByMyCell
ByMyCell, an information technology organization in the United States, uses UiPath Platform from UiPath to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Risk and compliance | UiPath Platform is the governed place IT and employees use for IT service management |
| Capability | New joiners can see how IT service management actually runs |
Story
ByMyCell is based in the United States and runs information technology operations at a scale where IT service requests cannot live in side channels. IT and employees were reconciling competing copies of the same work, which slowed IT service management and hid who owned the next step.
The company runs IT service management on UiPath, with UiPath Platform as the product IT and employees actually open. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. For ByMyCell, that means IT and employees can open one workflow, see IT service requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for IT service requests.
