Story
Temenos
UBSUBS Brings Policy and Claims onto Temenos
UBS, a financials organization in Switzerland, uses Temenos Payments from Temenos to support insurance operations for underwriters and claims handlers.
UBS folded Temenos Payments into insurance operations so underwriters and claims handlers share one view of policy and claims.
“Financials work at UBS spans more than one site, even when headquarters sits in Switzerland.”
“Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Insurance operations stays visible to adjacent teams through Temenos Payments |
| Capability | Underwriters and claims handlers work from the same Temenos Payments record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
Story
Financials work at UBS spans more than one site, even when headquarters sits in Switzerland. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Temenos (Temenos Payments) is what they standardized on. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. UBS uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
