Story
Temenos
AllstateAllstate Modernizes Policy and Claims with Temenos
Allstate, a financials organization in the United States, uses Temenos Transact from Temenos to support insurance operations for underwriters and claims handlers.
Underwriters and claims handlers at Allstate review policy and claims in Temenos Transact rather than in personal files.
“Allstate is based in the United States and runs financials operations at a scale where policy and claims cannot live in side channels.”
“Underwriters and claims handlers were reconciling competing copies of the same work, which slowed insurance operations and hid who owned the next step.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Underwriters and claims handlers work from the same Temenos Transact record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
Story
Allstate is based in the United States and runs financials operations at a scale where policy and claims cannot live in side channels. Underwriters and claims handlers were reconciling competing copies of the same work, which slowed insurance operations and hid who owned the next step.
The company runs insurance operations on Temenos, with Temenos Transact as the product underwriters and claims handlers actually open. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. For Allstate, that means underwriters and claims handlers can open one workflow, see policy and claims, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for policy and claims.
