Story
Temenos
BlackRockTemenos at BlackRock: Policy and Claims
BlackRock, a financials organization in the United States, uses Temenos SaaS from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through Temenos SaaS |
| Capability | Underwriters and claims handlers work from the same Temenos SaaS record for policy and claims |
Story
BlackRock did not need another dashboard that nobody opened. It needed insurance operations to move. In the United States, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Temenos SaaS from Temenos is now in that path. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. The company treats it as production tooling for insurance operations, which is why underwriters and claims handlers live in it rather than exporting from it once a quarter.
BlackRock can show how policy and claims is handled today. That is the value: a repeatable way to run insurance operations on software the rest of the industry already recognizes.
