Story
Sage
TalkdeskTalkdesk Adopts Sage for Order to Cash
Talkdesk, an information technology organization in the United States, uses Sage HR from Sage to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because order management has a clear owner |
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how order to cash actually runs |
Story
Inside Talkdesk, order to cash used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Order desk and finance needed a system that would still make sense after the original project team moved on.
Talkdesk uses Sage HR from Sage as the working layer for order management. Sage provides accounting, ERP, and HR software used by small and midsize businesses to run finance and operations. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Talkdesk gets from Sage is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
