Story
Zendesk
Sutter HealthSutter Health Modernizes Support Tickets with Zendesk
Sutter Health, a health care organization in the United States, uses Zendesk Suite from Zendesk to support customer support for support agents.
Value results
| Category | Value result |
|---|---|
| Capability | Support agents work from the same Zendesk Suite record for support tickets |
| Capability | Support tickets can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for support tickets |
Story
Sutter Health is based in the United States and runs health care operations at a scale where support tickets cannot live in side channels. Support agents were reconciling competing copies of the same work, which slowed customer support and hid who owned the next step.
The company runs customer support on Zendesk, with Zendesk Suite as the product support agents actually open. Zendesk provides customer service software for ticketing, messaging, and knowledge used by support organizations. For Sutter Health, that means support agents can open one workflow, see support tickets, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for support tickets.
