Story
Splunk
BigCommerceSplunk at BigCommerce: On-call Response
BigCommerce, an information technology organization in the United States, uses Splunk AI from Splunk to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
BigCommerce did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Splunk AI from Splunk is now in that path. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
BigCommerce can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
