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Elastic
Sopra SteriaSopra Steria Brings On-call Response onto Elastic
Sopra Steria, an information technology organization in France, uses Elastic Security from Elastic to support incident management for on-call rotations.
Information Technology teams at Sopra Steria treat Elastic as the working layer for incident management.
“Inside Sopra Steria, incident management used to depend on whoever still had the latest file.”
“On-call rotations needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Elastic Security is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Inside Sopra Steria, incident management used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of France. On-call rotations needed a system that would still make sense after the original project team moved on.
Sopra Steria uses Elastic Security from Elastic as the working layer for on-call response. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Sopra Steria gets from Elastic is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
