Story
Elastic
Sopra SteriaSopra Steria Brings On-call Response onto Elastic
Sopra Steria, an information technology organization in France, uses Elastic Security from Elastic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Elastic Security is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Inside Sopra Steria, incident management used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of France. On-call rotations needed a system that would still make sense after the original project team moved on.
Sopra Steria uses Elastic Security from Elastic as the working layer for on-call response. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Sopra Steria gets from Elastic is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
