Story
Guidewire
RefinitivRefinitiv Extends BillingCenter Across Insurance Operations
Refinitiv, a financials organization in the United Kingdom, uses BillingCenter from Guidewire to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through BillingCenter |
Story
Refinitiv did not need another dashboard that nobody opened. It needed insurance operations to move. In the United Kingdom, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
BillingCenter from Guidewire is now in that path. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. The company treats it as production tooling for insurance operations, which is why underwriters and claims handlers live in it rather than exporting from it once a quarter.
Refinitiv can show how policy and claims is handled today. That is the value: a repeatable way to run insurance operations on software the rest of the industry already recognizes.
