Story
Grafana Labs
Rapid7Rapid7 Modernizes Log Investigation with Grafana Labs
Rapid7, an information technology organization in the United States, uses Grafana Cloud from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Grafana Cloud is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Rapid7 is based in the United States and runs information technology operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on Grafana Labs, with Grafana Cloud as the product on-call engineers actually open. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. For Rapid7, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
