Story
Qualtrics
RampRamp Uses EmployeeXM for Digital Journeys
Ramp, a financials organization in the United States, uses EmployeeXM from Qualtrics to support experience delivery for experience and web teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in experience delivery sit in a shared queue instead of a mailbox trail |
| Risk and compliance | EmployeeXM is the governed place experience and web teams use for experience delivery |
| Capability | New joiners can see how experience delivery actually runs |
Story
Inside Ramp, experience delivery used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. Experience and web teams needed a system that would still make sense after the original project team moved on.
Ramp uses EmployeeXM from Qualtrics as the working layer for digital journeys. Qualtrics is an experience management platform for surveys, feedback, and journey insights across customers and employees. The practical change is simple: experience delivery has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Ramp gets from Qualtrics is a durable place to run experience delivery and a way for experience and web teams to see the same digital journeys at the same time.
