Story
DocuSign
Ralph LaurenRalph Lauren Extends Web Forms Across Program Management
Ralph Lauren, a consumer discretionary organization in the United States, uses Web Forms from DocuSign to support program management for project and operations leads.
A Web Forms rollout at Ralph Lauren took program management out of inboxes and into a named queue.
“Inside Ralph Lauren, program management used to depend on whoever still had the latest file.”
“Project and operations leads needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Program management stays visible to adjacent teams through Web Forms |
| Capability | Project and operations leads work from the same Web Forms record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
Story
Inside Ralph Lauren, program management used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
Ralph Lauren uses Web Forms from DocuSign as the working layer for cross-team delivery. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Ralph Lauren gets from DocuSign is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
