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DocuSign
Quest DiagnosticsQuest Diagnostics Adopts DocuSign for Hybrid Collaboration
Quest Diagnostics, a health care organization in the United States, uses Web Forms from DocuSign to support hybrid collaboration for employees and partners.
Quest Diagnostics folded Web Forms into hybrid collaboration so employees and partners share one view of distributed meetings.
“Inside Quest Diagnostics, hybrid collaboration used to depend on whoever still had the latest file.”
“Employees and partners needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Inside Quest Diagnostics, hybrid collaboration used to depend on whoever still had the latest file. That pattern is common in health care groups working out of the United States. Employees and partners needed a system that would still make sense after the original project team moved on.
Quest Diagnostics uses Web Forms from DocuSign as the working layer for distributed meetings. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. The practical change is simple: hybrid collaboration has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Quest Diagnostics gets from DocuSign is a durable place to run hybrid collaboration and a way for employees and partners to see the same distributed meetings at the same time.
