Story
UiPath
ProofpointProofpoint Runs Back-office Automation with UiPath
Proofpoint, an information technology organization in the United States, uses Process Mining from UiPath to support back-office automation for operations analysts.
A Process Mining rollout at Proofpoint took back-office automation out of inboxes and into a named queue.
“From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer.”
“UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Risk and compliance | Process Mining is the governed place operations analysts use for back-office automation |
| Capability | New joiners can see how back-office automation actually runs |
Story
Proofpoint grew repetitive desktop work faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out Process Mining put back-office automation on UiPath. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. Proofpoint keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
