Story
Elastic
PepsiCoPepsiCo Adopts Elastic for Production Support
PepsiCo, a consumer staples organization in the United States, uses Elastic Search AI from Elastic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Elastic Search AI |
| Capability | SREs and developers work from the same Elastic Search AI record for application health |
Story
Inside PepsiCo, production support used to depend on whoever still had the latest file. That pattern is common in consumer staples groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
PepsiCo uses Elastic Search AI from Elastic as the working layer for application health. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What PepsiCo gets from Elastic is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
