Story
Intuit
PayPalPayPal Modernizes Policy and Claims with Intuit
PayPal, a financials organization in the United States, uses Intuit Mailchimp from Intuit to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how insurance operations actually runs |
Story
PayPal grew policy and claims faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Underwriters and claims handlers were the ones stitching the picture together by hand.
Rolling out Intuit Mailchimp put insurance operations on Intuit. Intuit builds financial software for consumers and small and midsize businesses, including QuickBooks, TurboTax, Mailchimp, and Credit Karma. PayPal keeps the product in the path where work already happens, so underwriters and claims handlers do not context-switch into a graveyard system used only for audits.
The visible result is steadier insurance operations. Policy and claims is easier to inspect, and adjacent groups can join underwriters and claims handlers without a guided tour of someone's desktop.
