Story
PayPal
HaierPayPal at Haier: Storefront Operations
Haier, a consumer discretionary organization in China, uses Honey from PayPal to support omnichannel retail for merchandising and digital.
Teams at Haier moved storefront operations onto PayPal after local tools started to collide.
“In China, merchandising and digital already knew where storefront operations went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“PayPal offers digital payments, checkout, and merchant services used by consumers and businesses to send and receive money online.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because storefront operations has a clear owner |
| Productivity | Handoffs in omnichannel retail sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how omnichannel retail actually runs |
Story
Haier did not need another dashboard that nobody opened. It needed omnichannel retail to move. In China, merchandising and digital already knew where storefront operations went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Honey from PayPal is now in that path. PayPal offers digital payments, checkout, and merchant services used by consumers and businesses to send and receive money online. The company treats it as production tooling for omnichannel retail, which is why merchandising and digital live in it rather than exporting from it once a quarter.
Haier can show how storefront operations is handled today. That is the value: a repeatable way to run omnichannel retail on software the rest of the industry already recognizes.
