Story
UiPath
On HoldingOn Holding Uses Document Understanding for Employee Requests
On Holding, a consumer discretionary organization in Switzerland, uses Document Understanding from UiPath to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Document Understanding |
| Capability | HR, facilities, and finance ops work from the same Document Understanding record for employee requests |
Story
Consumer Discretionary work at On Holding spans more than one site, even when headquarters sits in Switzerland. Employee requests was splitting across regional habits. HR, facilities, and finance ops asked for a shared way to run shared services without freezing local judgment.
UiPath (Document Understanding) is what they standardized on. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. On Holding uses it as the system of record for employee requests, with HR, facilities, and finance ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
