Story
Temenos
NationwideNationwide Uses Temenos Payments for Policy and Claims
Nationwide, a financials organization in the United States, uses Temenos Payments from Temenos to support insurance operations for underwriters and claims handlers.
Underwriters and claims handlers at Nationwide review policy and claims in Temenos Payments rather than in personal files.
“Financials work at Nationwide spans more than one site, even when headquarters sits in the United States.”
“Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through Temenos Payments |
| Capability | Underwriters and claims handlers work from the same Temenos Payments record for policy and claims |
Story
Financials work at Nationwide spans more than one site, even when headquarters sits in the United States. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Temenos (Temenos Payments) is what they standardized on. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. Nationwide uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
