Story
Datadog
MSCMSC Runs Incident Response with Datadog
MSC, an industrials organization in Switzerland, uses Bits AI from Datadog to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Bits AI |
Story
MSC grew log investigation faster than the local tools around it. From Switzerland, industrials teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Bits AI put incident response on Datadog. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. MSC keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
