Story
Datadog
Mott MacDonaldMott MacDonald Adopts Datadog for Incident Management
Mott MacDonald, an industrials organization in the United Kingdom, uses Security Monitoring from Datadog to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Inside Mott MacDonald, incident management used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United Kingdom. On-call rotations needed a system that would still make sense after the original project team moved on.
Mott MacDonald uses Security Monitoring from Datadog as the working layer for on-call response. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. The practical change is simple: incident management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Mott MacDonald gets from Datadog is a durable place to run incident management and a way for on-call rotations to see the same on-call response at the same time.
