Story
monday.com
SC Johnsonmonday.com at SC Johnson: Institutional Knowledge
SC Johnson, a consumer staples organization in the United States, uses Work OS from monday.com to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Specialists and new hires work from the same Work OS record for institutional knowledge |
| Capability | Institutional knowledge can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
Story
SC Johnson grew institutional knowledge faster than the local tools around it. From the United States, consumer staples teams still had to serve customers and internal partners who expected a straight answer. Specialists and new hires were the ones stitching the picture together by hand.
Rolling out Work OS put documentation on monday.com. monday.com is a Work OS used to build workflows for projects, CRM, development, and service on a visual board model. SC Johnson keeps the product in the path where work already happens, so specialists and new hires do not context-switch into a graveyard system used only for audits.
The visible result is steadier documentation. Institutional knowledge is easier to inspect, and adjacent groups can join specialists and new hires without a guided tour of someone's desktop.
