Story
UiPath
LasertecLasertec Modernizes Employee Requests with UiPath
Lasertec, an information technology organization in Japan, uses UiPath Platform from UiPath to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | UiPath Platform is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
Lasertec is based in Japan and runs information technology operations at a scale where employee requests cannot live in side channels. HR, facilities, and finance ops were reconciling competing copies of the same work, which slowed shared services and hid who owned the next step.
The company runs shared services on UiPath, with UiPath Platform as the product HR, facilities, and finance ops actually open. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. For Lasertec, that means HR, facilities, and finance ops can open one workflow, see employee requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for employee requests.
