Story
UiPath
KyndrylKyndryl Extends Test Suite Across Back-office Automation
Kyndryl, an information technology organization in the United States, uses Test Suite from UiPath to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Capability | Repetitive desktop work can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for repetitive desktop work |
| Capability | Back-office automation stays visible to adjacent teams through Test Suite |
Story
Kyndryl did not need another dashboard that nobody opened. It needed back-office automation to move. In the United States, operations analysts already knew where repetitive desktop work went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Test Suite from UiPath is now in that path. UiPath provides robotic process automation and AI agents so companies can automate repetitive desktop and back-office work. The company treats it as production tooling for back-office automation, which is why operations analysts live in it rather than exporting from it once a quarter.
Kyndryl can show how repetitive desktop work is handled today. That is the value: a repeatable way to run back-office automation on software the rest of the industry already recognizes.
