Story
Grafana Labs
JM SmuckerJM Smucker Modernizes Log Investigation with Grafana Labs
JM Smucker, a consumer staples organization in the United States, uses Grafana Cloud from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Grafana Cloud |
| Capability | On-call engineers work from the same Grafana Cloud record for log investigation |
Story
JM Smucker grew log investigation faster than the local tools around it. From the United States, consumer staples teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Grafana Cloud put incident response on Grafana Labs. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. JM Smucker keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
