Story
Anaplan
INGING Brings Policy and Claims onto Anaplan
ING, a financials organization in the Netherlands, uses Anaplan Workflow from Anaplan to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Insurance operations stays visible to adjacent teams through Anaplan Workflow |
| Capability | Underwriters and claims handlers work from the same Anaplan Workflow record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
Story
Financials work at ING spans more than one site, even when headquarters sits in the Netherlands. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Anaplan (Anaplan Workflow) is what they standardized on. Anaplan is a connected planning platform for finance, supply chain, and sales planning on a shared calculation engine. ING uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
