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Anaplan
AirwallexAirwallex Runs Insurance Operations with Anaplan
Airwallex, a financials organization in Australia, uses Connected Planning from Anaplan to support insurance operations for underwriters and claims handlers.
Connected Planning became the place Airwallex uses to move policies and claims through a system designed for carriers.
“In Australia, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Anaplan is a connected planning platform for finance, supply chain, and sales planning on a shared calculation engine.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Connected Planning is the governed place underwriters and claims handlers use for insurance operations |
Story
Airwallex did not need another dashboard that nobody opened. It needed insurance operations to move. In Australia, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Connected Planning from Anaplan is now in that path. Anaplan is a connected planning platform for finance, supply chain, and sales planning on a shared calculation engine. The company treats it as production tooling for insurance operations, which is why underwriters and claims handlers live in it rather than exporting from it once a quarter.
Airwallex can show how policy and claims is handled today. That is the value: a repeatable way to run insurance operations on software the rest of the industry already recognizes.
