Story
IBM
NianticIBM Supports Reliability Engineering at Niantic
Niantic, a communication services organization in the United States, uses IBM watsonx from IBM to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Capability | Reliability engineering stays visible to adjacent teams through IBM watsonx |
| Capability | SRE and operations work from the same IBM watsonx record for backup and failover |
| Capability | Backup and failover can be reviewed without waiting on a personal export |
Story
Niantic grew backup and failover faster than the local tools around it. From the United States, communication services teams still had to serve customers and internal partners who expected a straight answer. SRE and operations were the ones stitching the picture together by hand.
Rolling out IBM watsonx put reliability engineering on IBM. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. Niantic keeps the product in the path where work already happens, so SRE and operations do not context-switch into a graveyard system used only for audits.
The visible result is steadier reliability engineering. Backup and failover is easier to inspect, and adjacent groups can join SRE and operations without a guided tour of someone's desktop.
